Charlotte Nirmalani Gunawardena is Distinguished Professor Emerita of Online Education and Instructional Technology in the Organization, Information, and Learning Sciences Program at the University of New Mexico, USA.

Nick V. Flor is Associate Professor of Information Systems in the Anderson School of Management at University of New Mexico, USA.

Damien M. Sánchez is the owner of Puerta Abierta Performance Consulting, Associate with the Return on Investment Institute, and Adjunct Faculty in the Organization, Information, and Learning Sciences Program at the University of New Mexico, USA.