Part of a series which are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership and Management (ILM) to support their Level 3 Certificate in First Line Management. "The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book." Bob Mackay, Group Training Consultant, Christian Salvesen