Effective risk management is as much about awareness, culture, training and organization as it is about technology. Highlighting cases from a wide range of geographies and cultures, this title is designed to raise awareness of the multi-faceted and often complex forms that operational revenue risks take in the communications sector. '...fraud is an ever present cost of staying in business and managing that fraud down to acceptable levels is one of the most important roles of operational management. That's easy to say, but hard to execute. I picked up Mark Johnson's Demystifying Communications Risk hoping for a few ideas on this front and I wasn't disappointed...this book distils a great many years of practical experience in a presentable and practical form and is sure to be useful to those entering the realm of revenue management...' Dave Birch, Director of Consult Hyperion '...combined with real-life examples, many of its recommendations carry a weight of realism...This book will provide an interesting read for those who wish to establish, or tighten up risk management controls within their organisation...the book provides food for thought for anyone interested in risk management concepts that are easily transferable to other industries.' Fraud Advisory Panel