A truly revolutionary method of change management, Appreciative Inquiry (AI) emphasizes inquiry into strengths, rather than focusing exclusively on fixing weaknesses.

Written by the originators and leaders of the AI movement, this accessible guide offers a practical introduction to the method, which has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, as well as organizations' abilities to meet the needs of society. Full of exciting stories that illustrate its many applications and benefits, this is the most authoritative guide to Al. By using this change method to systematically tap human potential, organizations, communities, and individuals become more effective.

Originally part of Berrett-Koehler Communication's "Collaborating for Change" series, this short introduction to Appreciative Inquiry is the best way for organisations to be introduced to AI by the originators and leaders of the movement itself.

Now with a new introduction and updated with revisions throughout, Appreciative Inquiry offers an approach that works because it acknowledges the prevailing attitudes toward change.

It offers a fresh view based on the possibility of a more desirable future, experience with the whole system and activities that signal "something different is happening this time." That difference systematically taps the potential of human beings to make themselves, their organisations and their communities more adaptive and more effective. This approach is based on solid, proven principles for unleashing people's creativity, knowledge and spirit toward a common purpose.